If you have forgotten your POEMS trading account password, below are the options for you to request for a new one:
- Register for the Password Online Reset service by calling us at 6531 1555 or visit any of our Phillip Investor Centres so that you can get a new password online after the activation of service. It will take less than a few minutes for registration, activation and change of password. Please refer to the Password Online Reset FAQ here for more information.
- Visit any of the Phillip Investor Centres to get a new password immediately. Your NRIC or passport is required for verification purposes.
- Print out the form, complete it and email/mail/fax it back as indicated. Once your form has been received and processed, we will generate a new password which will be sent to your mailing address according to our system. Generally, you may receive the pin mailer three to five working days for local mailing address or one to two working weeks for overseas mailing address after the request has been received.